Contact Us

whatsapp pepgen Labs

Samuel

+12506614057

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whatsapp pepgen Labs

Trace

+14074030054

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Frequently Asked Questions

Please read our FAQ before sending us a message.

Step 1: To buy or inquire about your specific peptides, pls send me an inquiry by email, or whatsapp.

step 2: We will reply you with a full quotation including guaranteed shipping and full replacement if not delivered.

Step 3: At present we are using Zelle for USA orders and e-transfer in Canada. We can also accept Paypal. We are near to signing a credit card arrangement. Why is credit card currently not accepted? Read this.

Step 4: You make the payment. Once we receive it, we acknowledge the receipt of that payment. Tracie will call/email you with that detail and send you a receipt. From this point Tracie will be your guide.

Step 5: Product is in stock and we ship within 3 business days. Shipping time take 7-10 days.

Step 6: Upon leaving the laboratory a tracking number of the parcel will be sent to you by Tracie.

Step 7: Track the package on line with a link we provide.

A: We guarantee that the samples provided will meet the needs of our clients and we will bear the risk of default. All of our peptides are Janoshik certified to 99% purity. What is Janoshik?

A: We can accept various payment methods, Western Union, T/T, BTC, Zelle, Bank E-transfer, Paypal etc.

A: Yes, for larger orders, we will always provide better price.

A: The delivery time is about 7-15 days after confirming the payment.

Delivery times vary from country to country. We ship worldwide by express special line, door to door. This includes custom clearance. If on the very unlikely chance that a gets parcel lost, we guarantee to do reship.

A: Of course, much of our business is wholesale private label. Certain low MOQ's apply. We can accept OEM paper labels, logo, cap color and print on the caps, etc.

A: For shipping, we express by air, such as Fedex, UPS, DHL, EMS.

Send us an email

    Emails are answered within 24 hours. Please always check your spam box as we may send information links and attachments pertinent to your questions.